These Terms & Conditions govern your use of the BMMI Shops website, bmmishops.com. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms & Conditions, please do not use the  website and Mobile app. 

Use of the website and Mobile App

1. We will, at all times, adhere to any legal restrictions imposed on us in connection with the sale and offering for sale of alcohol. Sales will only be made to individuals who confirm they are over the age of 21 and legally permitted to purchase alcohol.
2. By submitting your personal data during registration, you consent to receiving email communications from BMMI Shops. You may opt out of receiving further emails at any time. By clicking the order form or purchase confirmation button (or equivalent), you agree to submit an order incorporating all these Terms & Conditions.
3. We reserve the right not to accept your order, in which case we will have no further obligation to you.
4. We may accept all or part of your order, either in terms of product types or quantities. Prices will be adjusted accordingly.
5. You will receive a notification when your order is submitted. However, your order is not deemed accepted until your account has been debited. Even if we accept your order, no agreement exists if it becomes apparent that you are not over 21 or not legally permitted to purchase alcohol.

Ordering and delivery 

    6. The minimum order value for home delivery is BD 10. This value may change depending on the date and delivery slot selected and will be displayed at slot selection.

7. Our obligation is to deliver the products to the address you specified, to someone who appears to be over 21, is legally permitted to purchase alcohol, and is authorized to receive the delivery. Proof of age and identity may be requested.
8. A delivery charge of BD 1 applies to orders between BD 10 and BD 25. Orders above BD 25 qualify for free delivery. Charges may vary depending on the selected delivery slot.
9. We will not dispatch or provide products until we have received cleared funds.
10. Available delivery days and slots will be indicated at checkout.
11. Deliveries can be made any time between 12:00 PM and 11:00 PM.
12. Deliveries are limited to private residences in Bahrain. We reserve the right to refuse deliveries to residences near religious buildings, schools, or other sensitive locations at our discretion.
13. Deliveries will be made on the same day following acceptance of the order, based on the selected time slot. Customers may choose an alternative day at checkout.
14. We may use independent carriers. If no one is available to receive the order, a delivery card will be left to reschedule. If the carrier cannot deliver and the order is returned to us, you may be charged for re-dispatch.
15. We are not responsible for non-delivery unless:

           a) You were charged for products that were not delivered, or

           b) You report missing items within seven (7) days of delivery.

16. Our liability for non-delivery is limited to delivering the items within ten (10) days of being notified.
17. We reserve the right to substitute products of equal or higher value if necessary.
18. We are not liable for late or failed deliveries due to incorrect delivery information.
19. We strive to display accurate and up-to-date product images. Actual products may vary. We recommend reading all product labels before consumption

Pricing 

    20. We aim to ensure all pricing on the website is accurate. If a pricing error occurs, we may:

        a) Contact you to confirm whether you'd like to proceed at the correct price or cancel your order, or

        b) Notify you that your order has been cancelled.

    21. We are not obligated to supply products at an incorrect price.

    22. We reserve the right to adjust prices, offers, and product specifications at any time before order acceptance. Where an offer end date is specified, it is for guidance only.

    23. Promotional prices are shown on the site; no additional discounts apply.

Special offers, vouchers and discounts

These terms apply to special offers and promotions advertised within our 'Top offers' section: 

     24. Offers are subject to availability and sold on a first-come, first-served basis.

     25. Vouchers are valid for a limited period only. Vouchers cannot be combined with other offers or promotions.Only one voucher may be used per person, per promotion

     26. BMMI Shops reserves the right to modify or withdraw offers at any time.

     27. Premier Club members may not use their member discounts in combination with other promotions. The higher discount (member vs. promotion) will automatically apply.

Cancellation of orders and complaints 

    28. You may cancel your order by calling Customer Service at +973 1773 9280. If we have already incurred costs (e.g., third-party services), you may be charged accordingly.

    29. For complaints, please contact our Customer Service Team with full details. We aim to respond within three working days and will notify you if further delays occur.

Returns / refunds 

    30. All return/refund requests must go through our Customer Service Team.

    31. Products can be returned for any reason (at your expense) within seven days of delivery, provided they are unopened and in their original condition.

    32. With proof of purchase, returned products can be exchanged for other items of equal value. No cash refunds are provided.

    33. Refunds for online payments via credit cards are processed after verification and typically take up to four (4) working days.

Premier Club members

    34. Premier Club members are entitled to benefits when using bmmishops.com, subject to the membership Terms & Conditions.

Quality 

   35. We will not be responsible for product quality issues unless notified within seven (7) days of purchase, with full details and supporting evidence.

   36.If you're not satisfied with a product's quality, contact Customer Service at +973 1773 9280.

Other 

   37. To the fullest extent permitted by law, we are not liable for any indirect, special, incidental, or consequential damages arising from the use of bmmishops.com.

    38. These Terms & Conditions are governed by the laws of the Kingdom of Bahrain, and any disputes will be handled exclusively by Bahraini courts.

Last Updated on 12-Jun-2025

BMMI Shops (“We” or “the Company”) is committed to respecting your privacy and protecting your personal information. This policy (together with the Terms & Conditions on our website) applies to both BMMI Shops’ website and mobile application. By using BMMI Shops’ platform, you consent to the data practices described in this privacy policy. Please carefully read this policy to understand our views and how we process your personal data.

1. Who are we?

This Privacy Policy applies to BMMI Shops’ website and mobile app, which are operated out of the Kingdom of Bahrain.

2. Who can you contact for privacy questions or concerns?

If you believe that BMMI Group has not adhered to this policy, please contact us through: https://www.bmmigroup.com/contact-us/  

Address:

BMMI Tower, Building 1006, Road 2813,
Block 428, Seef District, Kingdom of Bahrain

3. How do we collect personal data?

The BMMI Shops platform collects your data:

Directly: We collect personal data directly from customer in different ways. Mainly, this is done through customer registration, newsletter subscription and online surveys.

Indirectly: When you visit our platform, we may collect information about your computer/device and browser for system administration purposes and to provide a better customer experience. This statistical data does not personally identify customers.

BMMI Shops also uses Google Analytics. More information about how Google Analytics is used by BMMI Shops can be found here: https://www.google.com/analytics/terms/us.html

4. What categories of personal data do we collect?

Personal Data: Personally, identifiable information such as: name, address, telephone number and email address. We may also collect anonymous information such as your title, age, gender, postal or ZIP code, interests, or favourite products.

Browser Data: Information about customer computer/device including where available, the IP address, operating system, and browser type as well as data related to, visits to our website including, traffic data, browsing actions and patterns, weblogs and other communication data.

Transactional Data: Transactional data such as order history and cart details (products), whether this is required for our own billing purposes or otherwise to check the resources that you access.

Location Data: we collect location data when customer allow and when they attempt to create a new address.

5. Why do we need personal data?

The BMMI Shops website collects and uses your information to deliver the services that you have requested, and to maintain service quality. If you provide information when filling in forms available on our website (e.g. Contact Us form or Feedback form) (including information provided at the time of registering to use our site, subscribing to any of our services, posting material or requesting further services), we may keep a record of that correspondence. We will not collect your personal information unless you choose to use and receive online services that require it. Contact information you provide is used to notify you of new products and services, or to communicate news. The BMMI Shops platform will not send you emails, including newsletters, promotional information, and events, without your prior consent provided by registering on our website. All electronic communications with you includes an easy option to 'unsubscribe'.

6. Disclosure of your information

We may share your personal information with our parent company and ultimate holding company, and their subsidiaries. We also may share it with third parties if we:
1. are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation (auditors).
2. need to enforce or apply our Terms of Use and other agreements.
3. have to protect the rights, property, or safety of BMMI Shops, our customers, or others.
4. sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

7. Do we use cookies?

We may obtain information about your general internet usage by using a cookie file which helps us to improve our platform and to deliver a better and more personalised service. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. No personally identifiable information is stored on the cookie. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to access certain parts of this website and fully experience the interactive features of the BMMI Shops website.

8. Retention period of your personal information

BMMI Shops keeps your personal data to fulfil its intended purposes, and historical archiving. We securely destroy and erase or anonymise your personal data to ensure that it cannot be restored after exceeding the specified retention period.

9. What are your data protection rights?

You have the right to request BMMI Shops:

1. grant you access to your personal data held by BMMI Shops
2. to amend your data when it is inaccurate or incomplete
3. to remove your data when:

     1. the purpose for which your data has been collected is no longer valid;
     2. your personal data is processed in an unlawful basis;
     3. the deletion is necessary for compliance with the law; or
     4. your data is inaccurate;

4. to block or restrict further processing of your personal data
5. You have the right to withdraw your consent at any time to processing or transferring your personal data for specific reasons
6. You have the right to submit a complaint when your personal data is being used for the purpose of direct marketing and for the purpose of automated decision-based processing, including profiling, where such processing may have legal ramifications or significantly affect your rights.

BMMI Shops have the right to reject your request. BMMI Shops will inform you within 15 days of receiving the request on whether the request has been accepted or rejected and will provide an explanation if rejected. In case your request is incomplete, BMMI Shops will inform you within 10 days if any documents are missing to complete your request. Furthermore, you have the right to lodge a complaint to Bahrain’s Personal Data Protection Authority. As part of the personal data security measures, BMMI Shops may request you to provide specific information in order to confirm your identity and to ensure that your personal data is not disclosed to any personnel who does not have the right to have it.

10. Links to other third-party websites

The BMMI Shops platform does not contain links to other websites of interest. However, in case BMMI Shops consider linking to other websites, once you use these links to leave our website, you should be aware that we do not have any control over that other website and its policies.

11. What about personal data security?

The data that we collect from you may be transferred to, and stored at, a destination outside the Kingdom of Bahrain (such as the European Union, United States and Indian Subcontinent). It may also be processed by staff operating outside Bahrain who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take the reasonable steps necessary to ensure that your data is treated securely, and in accordance with this privacy policy. This website has security measures in place to protect your personal information against any loss, misuse, and alteration of the information under our control. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our platform, you are responsible for keeping this password confidential and for not sharing it with anyone.
More information about our Security Policy can be found here.

12. Do we change this Privacy policy?

The BMMI Shops platform will occasionally update this privacy policy to reflect the legal requirements in relation to data protection. Any changes we may make to this policy in the future will be posted on this page.

Last updated: 14 Aug 2022