Frequently asked Questions

1. What is BMMI Shops?

BMMI Shops is Bahrain's leading alcohol distributor, providing all the best brands at the lowest prices. Our new and improved website offers greater level of convenience and service, allowing you to shop for your favourite products from the comfort of your home, at a time convenient to you, and get them delivered direct to your door.

2. Are there any terms governing the use of this site?

Yes. We recommend to all our shoppers that they read the Terms & Condition that govern the sale of goods on this site.

3. Can I use my old username & password?

No. We are sorry for the inconvenience, but you must register your information with again the first time you use our new website. If you have any problems logging into our new site, please Contact Us for assistance.

4. How do I link my Premier Club account to the website?

This can be done by Contact Us with your Premier Club account number and contact details. Once the process is complete, we will notify you by email.

5. How do I find a product?

There are two ways to find a particular product:

Browse: You can use the predefined filters on the left to navigate to a particular product.

Search: You can enter a brand name such as Heineken, product type such as gin or key word such as Chardonnay into the Search box on the top left of every page to narrow down your search.

6. How do I order a product?

Order a product by adding it to your basket. Once you have added a product to your shopping basket, you can continue shopping and add more products. Items remain in the shopping basket until you are ready to check out.

7. How do I remove a product from my shopping basket?

You can remove a product added at any time by viewing your 'basket' and entering a value of "0" (zero) in the quantity field beside the product you wish to remove. Alternatively, you can click the 'remove' button that appears beside the product. Any product left in the shopping basket for more than 21 days will be automatically removed.

8. Do you deliver?

Yes, we will deliver purchases to any residence in Bahrain. Please refer to the Contact Us for more about our delivery service.

9. Is there a minimum order value?

Yes. The minimum order value is BD25 for all home delivery. Once you reach the order value, you automatically qualify for free home delivery.

10. How do I pay for my order?

Orders can be paid for at the time of collection or delivery in cash or by debit / credit card. Cheques are not accepted.

11. Is there a delivery charge?

No. Prices shown are inclusive of delivery charges.

12. Can I arrange a specific date and time for my order to be delivered?

When you complete your online order, the team will contact you to arrange a convenient delivery slot. If you have specific requirements please tell us in the 'Additional Information' field during the checkout process.

13. How do I track the status of my order?

At the end of the shopping process, you will be given a reference number. You can go to the 'Order Tracking' page at any time and enter this number to get the status of your order. You can also Contact our customer service team to get more information.

14. What about returns / refunds?

Products may be returned for any reason along with the receipt of the purchase within seven days from the date of delivery, provided that they are unopened and remain in the same condition as when delivered. Please read our Terms & Condition for more information.

15. Do you stock other items that are not shown on the website?

Yes, in addition to our huge range available online, we also often stock a number of items not shown on the website, due to stock control and new arrivals. If a product listed is not available, it could be because we are temporarily out of stock. Contact Us and our staff can help you to find a suitable alternative.

16. I was delivered items that I didn’t order. What should I do?

We strive to delivery your order exactly as you requested it. However, in rare cases where a requested product cannot be delivered, our customer support team may contact you to offer a suitable alternative. If we are not able to reach you, we may automatically deliver the most suitable alternative, which you can either accept or reject. Final payment required always reflects the accepted delivery.

17. I like a wine or product you don't stock – can you get it for me?

We are confident that our extensive range of products will cater for most of your needs. However, if you require us to source a particular wine or product from elsewhere, we would be happy to use our extensive network to try to source it for you. Pricing and availability for such requests is provided on an individual basis.

18. What if my personal details (such as address) have changed?

Your Account Profile can be managed by logging into the site and going to 'My account'. Alternatively, you can Contact Us directly and we will update your account as requested.

19. What if I have more questions / concerns?

Please do not hesitate to contact our Customer Service Team, who can answer any questions or address your concerns.